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Online marketing, offline marketing: it's all the same these days

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Remember when marketing executives had to convince their bosses to put time and resources into “that internet thing”? Well, bar a few stubborn hangers-on, it’s apparently safe to say those days are very firmly past.


According to Gartner’s 2015-2016 Chief Marketing Officer (CMO) Spend Survey, 98% of marketing executives from large companies in North America and the UK agree that online and offline marketing are merging.


Respondents represent organisations with more than US$500 million in annual revenue across seven industries: financial services, high tech, manufacturing, consumer packaged goods (CPG), media, retail and transportation/hospitality. The survey took place between May and July 2015 and marks the fourth year that Gartner has surveyed marketers on spending priorities and marketing operations.


There is little doubt that digital marketing is now mainstream,” said Yvonne Genovese, group vice president at Gartner. “Marketers no longer make a clear distinction between offline and online marketing disciplines. As customers opt for digitally led experiences, digital marketing stops being a discrete discipline and instead becomes the context for all marketing. Digital marketing is now marketing in a digital world.”


Read more: The symbiosis of content marketing and SEO


Ten per cent of marketers say they have moved beyond digital marketing techniques and are expanding marketing’s role to create new digitally led business models. The blurring of the physical and digital worlds represents opportunities for marketers to apply customer insights to create and test new digitally led experiences and business models. Digital commerce is surging, capturing 11% of the digital marketing budget (up from 8 per cent in 2014) as marketers become more accountable for driving results.


“The rise in digital commerce is an opportunity for marketers,” said Jake Sorofman, research vice president at Gartner. “There was a time when marketing and selling were two distinct disciplines. In many cases, digital merges these two into a single, continuous activity from initial awareness, through engagement, conversion, transaction and repeat purchase. Marketers can now tie spend to revenue. In fact, it’s becoming a mandate.”


Two main factors are driving marketers’ interest in digital commerce: the need to point to tangible results from marketing investments, and the recognition that companies need more than a commerce platform to sell. In the past, we’ve seen digital commerce operations wholly disconnected from the marketing engine. Today, we’re seeing integration between marketing and digital commerce as two parts of a single discipline, where marketers bring everything from content marketing and brand storytelling to advanced analytics and multichannel campaign management to optimise digital commerce across channels.


Read more: 10 reasons it’s time for South Africa to wake up to programmatic buying


B2C companies have long been considered more sophisticated in digital commerce, but we’re seeing growing appetite by B2B companies under pressure to reach customers directly with digital commerce initiatives. They are looking to engage customers directly to better understand their needs, preferences and behaviours.


As CMOs face the digital transition, the survey showed that overall marketing budgets are on the rise. This year, 61 per cent of respondents said that marketing spending will be, on average, 11 per cent of company revenue, up from 10 per cent of company revenue last year. That one percentage point change represents a sizable increase — 10 per cent, year over year — in marketing spend.


“Bigger budgets, however, come with sizable expectations,” said Mr Sorofman. “Marketing is expected to drive profitable growth through the acquisition, retention and expansion of the most valuable customer relationships. As customer buying journeys and customer expectations expand, so, too, does marketing’s scope of responsibility. As a result, the marketing remit now often includes driving broad-mandate customer experience, digital commerce and innovation initiatives.”




Nur is an enigma with a passion for creating words. He recently entered a love affair with technology and chorizo sausages. He travels a lot — you catch him, if you can, at a Silicon Cape event every now and again. More




Online marketing, offline marketing: it"s all the same these days

Are you making these six video marketing mistakes?

Video marketing is so prevalent that by 2016, 74% of all internet traffic will be in the form of a video.  


The reason videos are so popular is because it’s far easier to consume content by watching an engaging video rather than trying to read about it.


But what do your video marketing efforts look like? Have you dabbled in a bit of video creation but failed to get any results? 


It’s quite possible that you are making one – if not all – of these video marketing mistakes.


And for more on this topic, book yourself onto Econsultancy’s Video Marketing Strategy Training or download the Online Video Best Practice Guide.


1. Trying to achieve all marketing goals in one video


Nurturing prospects with content at different stages of the funnel is one of the best ways to build customers.


But unfortunately, not every marketer is using video to effectively nurture their audience through each cycle. 


When creating a video, you need to outline your goal first. Are you looking to build brand awareness? Are you looking to drive leads? Or are you looking to increase conversions? 


How to fix it: 


For a video campaign to be effective, you need to be creating separate videos to achieve each individual goal. A typical journey will cover the three stages of awareness, consideration and decision.  


So for example, some of the most effective videos to use at these three stages include: 


  1. Awareness stage: educational, how-to videos

  2. Consideration: company related videos

  3. Decision: testimonials and case studies 

By automating your video marketing, you’re far more likely to take a prospect through to becoming a lifelong customer.  


2. Creating a video that’s too long


One of the biggest reasons that a person would want to watch your video is because they want a quick way to consume your content. A video that goes on for longer than two minutes is a sure-fire way to turn your audience off. 


In fact, Wistia found that for a video of 4-5 minutes, fewer than 60% of viewers will stay to watch, against 75% for a 1-2 minute video. 


The goal of a video is to get your message across in the shortest, most engaging way possible.


How to fix it:


Think of your video as the hook rather than the manual. Tease your audience with some of the best bits about your product or service, and leave them wanting to find out more. 


This video from Sony is the perfect example:



It’s only 38 seconds long, it doesn’t give too much away and it’s perfectly targeted to get Sony’s audience excited for the new release.


When thinking about your video, try and highlight one main selling point, rather than trying to fill it full of every feature you have. 


3. Not focusing on your target audience


Sure, everyone wants to create a video that’s going to be viewed by millions of people. But if you go into video marketing with this mindset, you’re not focusing on what really matters to your business – ROI. 


A video of a dog riding a skateboard may rack up plenty of views, but do those viewers really care about buying your email marketing service for example? Probably not. 


That’s not to say that you can’t create a viral video, but you just need to make sure that it relates to your audience and what you do. 


How to fix it:


Take a look at the infamous Dollar Shave video as the perfect example:



It’s a product video that’s fun, engaging and simple: buy quality razors for just $1. 


4. Forgetting to include the call to action  


Using a call-to-action in your video is really important as your viewers need to know where to go next.


The call-to-action you use will vary depending on the goal of your video, as talked about in point one. 


How to fix it:


If your goal is to drive more leads, then point them to a lead-conversion piece like an ebook. If you goal is to convert, then tell them where they can buy your product or how to contact you. 


So for example, we’ve created a series of educational videos for our clients to understand more about what we do. To help us build a stronger lead list, we’ve included a call-to-action that asks the viewer for their email address to carry on watching the content:  



5. Not optimizing the landing page


Once you’ve created your video, there’s still a lot of work to be done to make sure that people see it.


Unfortunately, Google still doesn’t have the ability to read video content, so if you want your audience to find it then you’re going to have to optimize the landing page. 


How to fix it: 


First you need to add the keywords of your video to your landing page. So let’s say you’re targeting ’email marketing’, you need to add these keywords to your title header, in the URL, meta description and within the first sentence of your intro. 


Next, include the transcript of the video on the landing page, so that Google can understand the video content. 


Finally, don’t forget to include social sharing buttons and an embed code so that people can share the video for you and further increase the chance of more people seeing it. 


6. Not having an effective promotion strategy


Promoting your video is arguably the most important step, yet many marketers seem to think their work is done once they’ve created a good piece of content. 


Unfortunately, your audience won’t just stumble on your video, you need to put it in front of them, so therefore a good outreach strategy needs to be in place so you can achieve the goals that you want to with your video. 


How to fix it:


Put together an action plan to promote and outreach the video. This should look a little bit like these tips below:  


  • Blog about your video.

  • Upload it to all of your social channels.

  • Outreach to influencers and ask them if they would share it.

  • Write guest posts surrounding the content of your video and link back to it.

  • Email your database.

  • Pay to advertise across all channels.

The more effort you put into promoting and outreaching, the better chance you will have of achieving your goals!


To learn more about content distribution strategies, check out Econsultancy’s guide on How To Go Viral.



Are you making these six video marketing mistakes?

Avoid These 5 Mistakes When Hiring an SEO Consultant

If your company is considering hiring an SEO consultant, either to assist your in-house SEO team or completely take over the entire search engine optimization effort, there are several mistakes you need to avoid.


Hiring the wrong consultant to take the helm of your search marketing effort can result in a huge mess that is not only difficult to clean up, but expensive as well. A simple Google search will bring up a bunch of consultant options, ranging greatly in skill level, experience and price. Here are five mistakes you need to avoid when hiring an SEO consultant for your company.


1. Hiring a consultant based on keyword ranking promises.


Many SEOs will try to sell you on keyword rankings. They will send you a fancy report every month that shows the position of the keywords, but how important are those rankings if they aren’t resulting in leads, sales and revenue for your business?


Image if you were ranking for two keywords, and one was ranking in the top position and the other was ranking at the bottom of page one. The keyword ranking number one only has 320 monthly searches and it was responsible for converting $1,000 in revenue the past month. The other keyword that’s at the bottom of page one has a monthly search volume of 12,200 and it was responsible for driving $7,000 in revenue the past month.


Would you rather a ranking report that highlights a number one ranking or do you want to know how much revenue your SEO campaign is generating and what your ROI is every month? Keyword rankings don’t matter. Revenue and ROI do. It’s important to work with an SEO consultant that understands what numbers truly matter.


2. Going into the relationship with unrealistic expectations.


SEO takes time. Anyone that is telling you he or she will have your website ranking in a matter of days is telling you what you want to hear in order to get you to sign the contract. An experienced SEO consultant will be able to give you an educated guess as to how soon you should expect to see increased traffic. This varies depending on your industry, competition, goals and strategy.


There are SEO services that promise results in a matter of days and some even guarantee number one rankings. Stay far away from these as they will greatly disappoint you, waste your time and money, as well as put your website in danger.


3. Hiring an SEO consultant based on lowest price.


While a $499/month SEO service might sound good to your accounting department, it’s going to end up costing you much more money in the long-run. When you really dive into what SEO entails you will understand that search engine optimization for a few hundred dollars a month is a pipe dream.


An experienced SEO consultant can charge thousands of dollars a month, depending on the campaign goals and competition. If you can’t afford an experience consultant it would be better to move slowly and attempt to do some of the ground work yourself, rather to hire a cheaper option. Low quality SEO can do severe damage to your website, requiring an extensive clean up effort, costing you more money in the long run than hiring the right SEO consultant from the start would have.


4. Hire an SEO consultant that sells pre-made packages.


There is absolutely no reason why you should be purchasing an SEO package. An effective SEO campaign is 100 percent custom and designed specifically for your website, your competition, your keywords and your campaign objectives. When you begin to search for a consultant you will often find that many will offer different package options, and these cookie-cutter packages are sold to every business.


Do you really think the same SEO strategy that is being applied to a hair salon in Boca Raton is going to be what a car dealership in Miami is going to need? Pre-packaged SEO is dangerous as well as ineffective.


5. Rely only on organic search traffic.


The worst thing you could do is put all of your eggs into one basket and have your company relying 100 percent on organic search traffic. Your traffic numbers could vanish overnight, for a number of reasons. A competitor could outrank you or Google could roll out an algorithm update that impacts your website. No SEO consultant, no matter how good he or she is, can predict what the search engines will do next.


It’s important to diversify your online marketing to include several forms of traffic, including paid search, social media, content marketing and display advertising, just to name a few. When you have several streams of traffic you can make an adjustment to increase the traffic from another outlet if a particular traffic source dries up.


Jonathan Long is the Founder & CEO of Market Domination Media®, an online marketing agency that provides Twitter.



Avoid These 5 Mistakes When Hiring an SEO Consultant

Jump-Start Your Content Marketing With These 4 Strategies

ss-man-jumpingYou’ve probably heard this before: “Content marketing is hard…Content marketing takes a long time.”


Sorry to say, I’m not here to tell you that’s wrong: It is hard, and it does take time.


But that doesn’t mean content marketing doesn’t work. It does. It just takes consistency, dedication and yes, time, before you see results.


In the meantime, however, you’re going to be sad. You might even get mad. Hell, you may even be full-on depressed. You might offer a cry up to the heavens: “Why is my content not worrrrrrrking!!!” And you hear no booming answers in return.


This, my friend, is called the content slog, as coined by Chris Bird of Vertical Measures (my employer) here. It’s that gap of disappointment where you’ve put in a good amount of time and effort into your content marketing strategy, and you aren’t seeing a return on your investment.


This principle rings true for other digital media, too, and is where this content slog idea originated. In particular, Moz’s Rand Fishkin and BuzzMaven Labs’ Scott Clark both talk about this idea in terms of SEO and its “lengthy period of diminishing returns” (per Fishkin).


Content marketing takes consistency, dedication and yes, time, before you see results.

We repurposed this idea to fit with our experience in content marketing and came up with this graph below. It shows the rate of investment required vs. returns generated, and where that slog occurs.


Content Marketing Slog


So what’s are content marketers to do when they are in an uphill battle between time and effort toward the top of Results Mountain? Follow the four strategies listed on the graph and outlined in the rest of this article to get quick wins that will jump-start your content marketing NOW.


Email Marketing


The oldest digital strategy in the playbook: email marketing. We’ve all been building lists since the dawn of the interwebs, so it makes sense this is where you should start while you’re waiting for your content marketing to kick in.


Take advantage of the list you already have, and start or amp up your email marketing strategies. You may need to prune your list or clean it up if it has been sitting there for a while, but these are people who have expressed interest in wanting to hear from you, so let them!


Here are some email types you can start creating right away:


  • Monthly newsletter

  • Product or service updates

  • Point of view/opinion pieces

  • Special promotions or discounts

  • Repurposed content

Take advantage of the list you already have, and start or amp up your email marketing strategies.

Second, focus on your subscription strategies to continue to build your list. You’ll seriously thank yourself in the future when you’re ready to publish new content and already have fresh contacts to send it to.


I learned this lesson the hard way. After migrating the Vertical Measures website, we lost our prominent call-to-action to subscribe to the blog.


What we were left with was a tiny RSS button at the top of the site, mixed in with our other social icons. Hardly an appealing or even apparent way to receive our weekly blog updates.


So finally, 10 months after our migration and adding a sidebar subscription button that didn’t do anything, we got ourselves in gear to design and develop a subscription form that no one could miss:


blog-cta


The results have been astounding and should be big wake-up call for anyone in the throes of content slog agony. We saw a 581 percent increase in the number of subscriptions in the the first 2.5 months the call-to-action was live compared with the previous 10 months after our site migration. Let me repeat: 581 percent increase in two months compared with the previous 10 months.


If that’s not a quick win, I don’t know what is.


To wrap this up, focus on three things with your email marketing:


  1. Take advantage of the list you already have.

  2. Create a subscription strategy NOW.

  3. Bonus! Test your emails to get the most out of them with a few simple hacks outlined in my previous article.

Pay Per Click


PPC isn’t always uttered in the same breath as content marketing, but they can work well together. Whereas much of content development is targeted at organic traffic and rankings, PPC is a direct line to drawing in traffic, leads and possibly more business.


Plus, it’s predictable. You know how much you want to spend, where you want to spend it, and exactly what results you need for a positive ROI.


Don’t shy away from PPC; embrace it during the slog! Take advantage of AdWords if you have some keywords you can competitively bid on, and even more importantly, start to increase your budget for content promotion on social networks.


I’ve seen companies get major returns through Facebook Ads or Sponsored Tweets, so get your feet wet with optimizing your ads and audiences while you’re churning out great content that will soon be published.


Conversion Rate Optimization


Conversion Rate Optimization, otherwise known as CRO, is a form of testing and tweaking until you see the results you want. CRO can often go hand-in-hand with your active PPC campaigns, as mentioned above, where you are optimizing your landing pages for the most completions.


The way I like to look at it comes from Vertical Measures’ Zach Etten, who is a PPC whiz and overall testing guru. The way he explains it is this, as illustrated by some hard numbers:


  1. This is your current situation. You want to increase your sales twofold.

CRO


  1. You think you need to double sales to double your traffic. But doubling traffic doesn’t happen overnight. In fact, it could take a year’s worth of hard work to build up content to point to your landing page, or a large budget for your PPC ads.

CRO


  1. Solution: Instead of doubling traffic, double your conversion rate! This produces the same outcome, but it’s something that takes a lot less work, with a quicker turnaround.

CRO


CRO is the simplest hack you can start doing now, while you’re working on your content strategies. Test everything — your headline, your form placement, how many fields you require, colors, font size, everything. It all affects how easily someone is willing to give up their information on a landing page.


For example, the team at Vertical Measures did some PPC landing page optimization for a law firm client of ours. The before and after may not look like a drastic overhaul visually, but the results say something different.


The client saw a 77 percent increase in conversions, and what’s even more staggering is that their cost per lead decreased by 32 percent. Do CRO. It matters.


law firm CRO


Test everything — your headline, your form placement, how many fields you require, colors, font size, everything.

Hub and Spoke Content 


If you haven’t jumped on the hub-and-spoke train, welcome aboard. This is probably my favorite type of content model for a few reasons:


  1. Hubs drive traffic.

  2. Hubs drive leads.

  3. Hubs are great pieces of evergreen content.

This is especially true when you’re new to content marketing and working on many projects in the background, but you have yet to publish much content. If you shift your mindset to creating a hub right off the bat, you’ll see results quickly.


So what’s a hub? A hub is a larger piece of content that usually hides behind a gated form. It requires the interested visitor to provide some information to obtain that piece of content — maybe it’s a PDF download or multiple files. The visitor shows intent and interest, and you get some of his or her personal information in exchange.


And what’s a spoke? Spokes are pieces of content that point back to your hub. Oftentimes, they can be repurposed sections of your hub content or something related to the topic you cover. Spokes always link back to the hub or integrate a strong CTA.


Spokes can take the form of blog posts, press releases, videos, graphics, emails, on and on. Spokes have one singular goal: to point the content consumers back to your hub so they will then convert.


As an example, here’s an illustration of how a hub-and-spoke model can work. This is for the Google Penalty Recovery Kit that Vertical Measures put together to assist people in the midst of a website penalty.


The hub itself contained a free guide with an overview of penalty recovery, an example Disavow file to use in Google and a spreadsheet to help with backlink analysis. The spokes were varied and scheduled out even before we created the hub, all with the goal to push people back to the download.


The hub is where all your other quick wins come together and spark results.

Hub and spoke content marketing


The hub is where all your other quick wins come together and spark results. You create the hub, announce it to your list with email marketing, run some PPC ads to drive traffic to your download, and of course, test and tweak your landing page with CRO for best results.


If you can’t get to the spokes yet, just focus on creating them when you can, and focus on driving people toward your hub.


Conclusion


I know you want your content marketing to work, and so do I. So utilize these four strategies (and any more that you can come up with) to get a jump-start on driving real content marketing results.


If convincing your boss to even start content marketing was half the battle, then producing results sooner rather than later is vital to the longevity of your content marketing program.



Some opinions expressed in this article may be those of a guest author and not necessarily Marketing Land. Staff authors are listed here.





(Some images used under license from Shutterstock.com.)


Jump-Start Your Content Marketing With These 4 Strategies

Enter Our Marketing Contest, Check Out These Other Events

Are you a master at visuals in content marketing? Find more information on our new contest below.It includes an opportunity for you  to have your tip appear in a new eBook. You could also win a brand new Brother laser printer. Plenty of other upcoming business events cram our calendar. Look for the ones that most interest you.


To see a full list or to submit your own event, contest or award listing, visit the Small Business Events Calendar.




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Nov. 12, 2015, New York City, N.Y.


In 2015 the World Business Forum will present two days of powerful stories; of individuals who face shocks – both personal and organizational – and who use those shocks to achieve the extraordinary. Speakers include Sir Richard Branson, Jim Collins, a former faculty member at the Stanford Graduate School of Business, Walter Isaacson, once the 14th editor of TIME magazine in 1996 and named Chairman and CEO of CNN in 2001, Adam Grant, author of the New York Times bestseller Give and Take and Herminia Ibarra, Professor of Leadership and Learning and Professor of Organizational Behavior at INSEAD.



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Enter Our Marketing Contest, Check Out These Other Events

Enter Our Marketing Contest, Check Out These Other Events

Are you a master at visuals in content marketing? Find more information on our new contest below.It includes an opportunity for you  to have your tip appear in a new eBook. You could also win a brand new Brother laser printer. Plenty of other upcoming business events cram our calendar. Look for the ones that most interest you.


To see a full list or to submit your own event, contest or award listing, visit the Small Business Events Calendar.




Featured Events, Contests and Awards


Share Your Tip for This Exclusive eBookShare Your Tip for This Exclusive eBook! “How to Add Wow to Your Content and Marketing Collateral”
Feb. 25, 2015, Online


Have you ever created a mesmerizing business card that WOWed your clients and brought you new ones? A website design that made people gasp in awe? Or maybe a social media image that was so cool that people shared it everywhere? How about a brochure that people were dying to take home from your physical storefront or office? If so, tell us about it — and you may be included in a new eBook – submit your tip now!



SXSW InteractiveSXSW Interactive
March 13, 2015, Austin, Texas


South by Southwest (SXSW) is a set of film, interactive, and music festivals and conferences that take place early each year in mid-March in Austin, Texas, United States. The event is broken into three events beginning with SXSW Interactive on March 13–17. And then the Film portion on March 13–21 and it ends with the Music portion on March 17–22.



AM DAYS Affiliate Management Days ConferenceAM DAYS Affiliate Management Days Conference
March 30, 2015, San Francisco, Calif.


The Affiliate Management Days San Francisco 2015 conference is an event for marketing managers and those responsible for their company’s affiliate marketing strategy, management and operations. Whether you have an existing affiliate program or you’re creating a new initiative, AM Days provides insight into how others are successfully implementing and managing their affiliate programs. Receive 10% off a full conference registration with the discount code: SBIZSF15!



ICON15 ICON15
March 30, 2015, Phoenix, Ariz.


ICON is the signature small business event of Infusionsoft, for its customers, partners and in general, for passionate entrepreneurs, small business owners and industry experts to gather for three days of networking, education and inspiration. Over 4,000 are expected to attend in 2015.



Moz ConMoz Con
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Not your average stuffy networking event, MozCon features three days of forward-thinking, actionable sessions in SEO, social media, community building, content marketing, brand development, CRO, the mobile landscape, analytics, and more. MozCon speakers share advanced advice on everything from building a loyal community to making data-driven decisions in your marketing.



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Adobe MaxAdobe Max
Oct. 03, 2015, Los Angeles, Calif.


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DreamforceDreamforce
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Whether you’re a company of five or a Fortune 500, you’ll learn a lot of innovative ways to improve your business at Dreamforce. With over 1,400 sessions and thousands of live solutions from the world’s largest cloud ecosystem, Dreamforce has tailored content specific to your business size and type, for any role in your company.



World Business Forum New York 2015World Business Forum New York 2015
Nov. 12, 2015, New York City, N.Y.


In 2015 the World Business Forum will present two days of powerful stories; of individuals who face shocks – both personal and organizational – and who use those shocks to achieve the extraordinary. Speakers include Sir Richard Branson, Jim Collins, a former faculty member at the Stanford Graduate School of Business, Walter Isaacson, once the 14th editor of TIME magazine in 1996 and named Chairman and CEO of CNN in 2001, Adam Grant, author of the New York Times bestseller Give and Take and Herminia Ibarra, Professor of Leadership and Learning and Professor of Organizational Behavior at INSEAD.



More Events


More Contests


This weekly listing of small business events, contests and awards is provided as a community service by Small Business Trends and SmallBizTechnology.


The big event photo via Shutterstock


More in:




Enter Our Marketing Contest, Check Out These Other Events