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Subject Line Testing: 5 Things To Keep In Mind - Business 2 Community

Kinda Fairly Extremely recently, we’ve talked some about A/B testing and the wonders it’ll do for your email marketing program. And while you can do A/B testing for a boatload of creative and design concepts with your emails, let’s focus more on perhaps the most important part of the email: the subject line.


Why is this at the top of the list? Because it’s the first thing your subscribers will see. And if the subject line doesn’t tickle their fancy right off the bat, you’re already treading in perilous waters. The kind with sharks or piranhas (the James Cameron kind).


We’ve got what we call a white paper in our ‘hood on the subject of testing, and we highly suggest you check it out …


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… and, hey, it costs you nothing! Go buy an ice coffee with that money or a slice of ‘za.



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5. Use Action-Oriented Vernacular


Lisa “Left Eye” Lopes, may she ever rest in peace, once advised that you “check your vernacular” (after which she’d get back to ya, but we’re just focusing on the “vernacular” part). If your email is for some sort of sale or product launch or anything that involves a transaction of cool, cool dollars — try using subject lines that create a sense of urgency for what you’re selling.


Comes with a free pound of Parmesan!


Notice the trigger words we used here. We told you what you were getting, the rarity of it, and that it doesn’t last long. This formula can be mixed and matched and moved around to serve whatever you’re selling.


There’s just one thing wrong with it. (Okay — there are a ton of things wrong with it, but let’s not stop the ball once it’s rolling.)


4. Shorter Is Better


You can only have so many characters in your subject line and, even then, it’s silly to feel like you need to use the entire space. In fact, we advise against doing so.


Because we live in an age where information hits us faster than even ludicrous speed, it’s important to grab your subscribers’ attention immediately and in a concise fashion. So while the above cry was very descriptive, it was far too long.


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So take some time when it comes to writing your subject lines. We advise keeping a 50 character limit. Rewrite and edit and cut until you feel comfortable with the length and copy. And remember: We’re testing here, so come up with multiple variations, or even completely different lines. The goal is to find the one that gets your subscribers to open what you’re sending.


3. Review Past Successes


So now you have the basics down, but you’ve hit a creative or strategic block when it comes to crafting your subject line. Don’t worry about it: Look at what’s worked for you in the past.


Check the analytics you have hanging around on open-rates, conversions, and click throughs on campaigns that have straight killed it in the past. Heck, take it a step further: Look at campaigns that didn’t do so spectacularly; check for things like unsubscribes and opt outs.


100%25 unsubscribe rate.


Use this treasure trove of knowledge to zero in on subject lines that seemed to do pretty well. Even look for commonalities like specific words, or punctuation. They may seem tiny, but you never know when a single word could be the difference between a successful campaign and one that’s going nowhere fast.


2. Be Aware Of Spam Filters


Our Director of Deliverability gave a pretty good breakdown on avoiding spam filters. It’s a good quick read and we recommend you giving it a look.


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But we’ll give you a quick crash course anyway because, hey, you’re already here. In a nutshell there are two big factors that determine if you’re heading for a subscriber’s spam box or not. The first one, perhaps obviously, is word choice. Because of the nature of today’s spam filters, it’s not exactly easy to nail down a comprehensive vocab list. This is in part due to the fact that that list is ever-changing. Still, some style choices like ALL CAPS AND EXCESSIVE EXCLAMATION POINTS CAN FILTER OUT YOUR EMAILS!!!!!!!! If you want some good examples of what will get you tossed in the spam jail, you have a great resource easily at your disposal: Your own spam box. Just perusing the first page of that can get you cued in on what isn’t passing for normal subject lines these days.


Sorry, Addison.


The second factor to keep in mind is that today’s spam filters take engagement into consideration. If you’re sending crisp, fresh-to-death emails that people are opening and clicking on, then you’ll be square. If your subscribers aren’t opening or are immediately reporting your sends as spam, then your email market program is in huge trouble.


1. First Impressions Are Important


You’ve been hearing this your entire life. Appear knowledgeable and confident in job interviews. Don’t annoy your teacher on the first day of class. Don’t order chicken fingers and macaroni and cheese on a first date.



Why? Because the first impression someone gets of you is going to be a deciding figure in whether you’re worth their time or not. The same holds true with for your subscribers. When people subscribe to your email list, your welcome email’s subject line should make a splash, not miss the pool. Make sure you grab their attention right off the bat. If a subscriber has filled out some preferences, go ahead and send them something relevant. Is there a call-to-action involved? Make sure they know, and don’t be annoying about it.




Subject Line Testing: 5 Things To Keep In Mind - Business 2 Community

3 Tips To Keep You In Line With New FTC Endorsement Rules

This just in: If you rely on endorsements in your marketing, you might be up for a few unexpected run-ins with the Federal Trade Commission (FTC).


New guidelines published on the FTC’s Q&A on Endorsement Guides clarify the right ways to use endorsements in social media, advertising, and marketing. Fortunately, with the updated guidelines, there should now be less confusion when navigating FTC rules. Unfortunately, specific new policies can easily turn into a coming crackdown if you aren’t careful with your marketing activities.


To keep you from toeing the line, let’s run through a quick checklist of 3 tips to ensure you’re handling your endorsements and contests correctly.201507-Formstack-SocialContests


Tip #1: Display your contest rules clearly.


According to a recent report, contest forms are converting at a rate of 35%. With this ROI, marketers are turning to social media contests to engage customers.



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A recent study named YouTube as the top social media site to introduce a new company—offering a staggering 14% conversion rate. With this kind of influence, YouTube is a great platform for hosting a contest…as long as the rules are displayed front and center.


According to the FTC’s updated endorsement guides, all contest disclosures must be “clear and conspicuous.” This means contest rules should be placed close to the contest claims and should stand out from the background. If you’re running a video contest, rules should display for a sufficient amount of time or be super noticeable (think font and color). And all rules should be written in plain and clear language.


In 2014, the FTC flagged a Pinterest contest from Cole Haan on accusation of not clearly communicating the contest to participants. Entrants had to take a picture of their favorite place, posted with the tag #WanderingSole, in hopes of winning $1000.


Essentially, the FTC viewed the posts as unlabeled endorsements for the brand since there was no clear indication that they were part of contest. If you plan on running a social media campaign, make sure that your hashtag includes “contest” or “sweepstakes” in the interest of full disclosure.


#2: Be transparent about endorsements with social media personalities.


As with contests, endorsements on social media must be clear. If you’ve snagged a celebrity endorsement deal, make sure that deal is fully disclosed.


On TV, consumers realize that actors and athletes are being paid for their rave reviews in commercials. But on social media, it’s a bit different. It’s the responsibility of us marketers to make it clear when tweets, Facebook posts, and Instagram photos that praise a brand are the result of paid endorsement.


For example, imagine you’re running a Twitter contest with the reward being a personal training session with Jillian Michaels. If you want Jillian to tweet about her excitement to be a part of the contest, her tweet should also note that her excitement is an advertisement. Even if abbreviations are used, the endorsement should be clear to avoid violating FTC policy.


#3: Earn real Facebook likes from real people.


Last, but certainly not least, we need to consider how these new rules affect a particularly shadowy area of marketing: purchased Facebook “likes.” Many new brands buy a specific number of Facebook likes to give the appearance of activity, prestige, and reach on social media.


Of course, purchased likes are inherently invaluable. They aren’t backed by genuine, interested customers and, as such, are frowned upon in most areas.


The FTC doesn’t stop at just disapproval. The new regulations list purchased Facebook likes as fraudulent and in violation of endorsement policies. Both ends of the transaction—buyers and sellers—could soon find themselves having an unpleasant conversation with the FTC. Additionally, Facebook itself has announced a plan to purge its site of the fraud. The social media site is in the process of removing all fake accounts, which make up nearly 10 percent of Facebook’s total users.





3 Tips To Keep You In Line With New FTC Endorsement Rules

How digital marketing can help local banks attract – and keep – customers




The days of most companies solely turning to print media and television ads to market their products and services are long gone. But some community banks have been slow to get the message and are missing out on instituting strong digital and social media strategies to draw and retain new customers.


“In general, banks have a case of marketing myopia. They are fixed into the rhythm and routine of what they’ve done in the years past,” said Jacques Hart, CEO of Miami-based Roar Media. “However, the media and social media landscape has been turned upside down and a ‘years-past mentality’ doesn’t cut it.”


Because of regulations in place to protect customer and bank information, a financial institution has to be very cautious with its marketing, and that can slow a bank’s social media strategy. That’s particularly true of smaller banks that often lack the resources needed for a full-blown digital marketing team.






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“Compliance is a thorn in traditional marketers’ sides, and it’s a big thorny bush for digital marketers,” Hart said. But today’s banking customers expect digital and social marketing, and by employing a smart digital strategy, banks can be both safe and maintain an active presence online, he added.






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How digital marketing can help local banks attract – and keep – customers